Terms of Service
These Terms of Service govern your use of switchboardupgradesmelbourne.au (the "Site"), operated by Switchboard Upgrades Melbourne. By using the Site or submitting an enquiry, you agree to these terms. If you do not agree, please do not use the Site.
Nature of the Service
Switchboard Upgrades Melbourne is a referral service. We connect Melbourne homeowners with a network of independent, licensed electricians for switchboard upgrades, safety switch installation and related electrical work. Switchboard Upgrades Melbourne does not itself carry out electrical work and does not hold an electrical licence. Individual network partners hold their own Victorian electrical licences and Certificate of Electrical Safety obligations, and are responsible for the electrical work they perform.
Quotes and Estimates
Any pricing information on the Site, including switchboard upgrade cost ranges, is general and indicative only. Final pricing is determined by the licensed electrician who assesses your property and depends on factors such as circuit count, wiring condition, and whether asbestos-backing removal is required. Submitting an enquiry does not commit you to proceeding with any quote.
Rebates and Government Programs
We make no guarantee that any government rebate, incentive or program applies to switchboard upgrades. Where the Site states there is currently no dedicated Victorian Government rebate for switchboard upgrades, this reflects information available at the time of publication and may change. You should not rely on the Site as the sole source for eligibility information.
User Obligations
When submitting an enquiry, you agree to provide accurate contact details and a genuine description of your requirements. You must not use the Site for any unlawful purpose or attempt to interfere with its operation.
AI-Powered Concierge, Recording, Transcription and Consent
By interacting with the AI-powered concierge widget on this site (text chat or voice), you acknowledge:
- You are speaking with an automated AI system, not a human, until you are explicitly transferred or called back by a person.
- Calls and chats may be recorded and transcribed for quality, training, and compliance purposes.
- Where recording requires consent under your state's law, the AI will state at the start of the call that the call may be recorded. If you do not consent, you can end the call and we will not retain a recording.
State-specific recording consent: Australian states differ on recording consent. NSW, QLD, WA, and the NT permit one-party consent (caller awareness is sufficient). VIC, SA, and TAS require all parties to consent before recording. The AI opener identifies itself and discloses recording in all calls regardless of state, so the higher standard is applied across the board.
You may opt out of the AI concierge at any time by ending the chat, hanging up, or contacting us via the standard form on this site.
Intellectual Property
All content on the Site, including text, graphics and layout, is owned by or licensed to Switchboard Upgrades Melbourne and may not be copied or reused without permission.
Limitation of Liability
The Site provides general information only. This website provides general information only. Switchboard Upgrades Melbourne connects Melbourne homeowners with a network of licensed electricians and does not itself carry out electrical work. To the extent permitted by law, Switchboard Upgrades Melbourne is not liable for the quality, timing or outcome of electrical work performed by network partners, or for any loss arising from reliance on general information provided on the Site. Nothing in these terms excludes, restricts or modifies any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.
Governing Law
These terms are governed by the laws of Victoria, Australia. Any dispute arising from your use of the Site is subject to the exclusive jurisdiction of the courts of Victoria.
Changes to These Terms
We may update these Terms of Service from time to time. Continued use of the Site after changes are posted means you accept the updated terms.
Contact
Questions about these terms can be sent to quotes@switchboardupgradesmelbourne.au.