Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how Switchboard Upgrades Melbourne ("we", "us", "our") collects, uses and protects personal information when you visit switchboardupgradesmelbourne.au or submit an enquiry through this website. Switchboard Upgrades Melbourne is a referral service that connects Melbourne homeowners with a network of licensed electricians for switchboard upgrades. We do not carry out electrical work ourselves.

Information We Collect

We collect the personal information you provide when submitting an enquiry, including your name, phone number, email address and any details you add about your switchboard or property. We also collect automatically generated information such as browser type, device type, approximate location and pages viewed, through standard web analytics.

How We Use Your Information

We use the information you provide to pass your enquiry to an appropriate licensed electrician in our network, to follow up on your enquiry, and to improve this website and our service. We do not sell your personal information to third parties.

Third-Party Services

We use third-party tools to run this website and process enquiries, including a customer relationship management platform to route enquiries to network electricians, and privacy-focused website analytics. These providers only receive the information needed to perform their function and are not permitted to use it for their own marketing purposes.

AI-Powered Concierge

This site uses an AI-powered concierge widget to handle initial enquiries via text chat and (in some cases) outbound voice calls. When you interact with the concierge, the following data may be collected and processed:

  • Chat or call transcripts (text or speech-to-text).
  • The phone number you provide, used to place a callback.
  • Metadata such as time of contact, IP address, browser type, and the page you were on when the conversation began.

We use the following third-party AI vendors to deliver the concierge experience:

Conversation data is retained for up to 90 days for quality and compliance review, after which it is deleted or anonymised. You may request deletion of your conversation data at any time by contacting us at the email address listed in this policy.

Data is processed in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Data Retention

We retain enquiry information for as long as needed to connect you with a network electrician and follow up on your enquiry, and for a reasonable period afterwards for record-keeping purposes. Data is stored securely and deleted or de-identified when no longer required.

Your Rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or ask us to delete your information, subject to any legal obligations we have to retain it. To make a request, contact us using the details below. If you are not satisfied with our response, you can raise a complaint with the Office of the Australian Information Commissioner (OAIC).

Cookies

This website uses essential cookies required for the site to function and privacy-focused analytics cookies that help us understand how the site is used. Analytics data is aggregated and does not identify you personally. You can control cookies through your browser settings.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including secure hosting and restricted access to enquiry data. No online transmission is completely secure, and we cannot guarantee absolute security.

Contact

For privacy questions, access requests or complaints, contact us at quotes@switchboardupgradesmelbourne.au.

Policy Updates

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update. Continued use of this website after an update means you accept the revised policy.